Have questions about ClearPoint? Find instant answers to common queries regarding account setup, virtual cards, bill payments, and security below.
You can create an account in minutes by downloading the ClearPoint app from the Google Play Store or Apple App Store. Simply register using your phone number, email address, and complete a quick identity verification (KYC).
To verify your account, you will need a valid government-issued ID (NIN, Voter's Card, Driver's License, or International Passport) and your Bank Verification Number (BVN) to ensure secure identity confirmation.
ClearPoint supports instant airtime top-ups, data bundles, electricity token purchases (Prepaid/Postpaid), cable TV subscriptions (DSTV, GOTV, Startimes), and internet utility service renewals.
In cases of delayed transactions or network disruptions from provider gateways, funds are automatically reversed or re-queried within a few minutes. You can also reach our support team anytime via the in-app help module.
ClearPoint offers instant virtual dollar and local cards for seamless online subscriptions, digital ads, and global e-commerce payments. You can create, fund, and manage spending limits directly inside the app.
Yes. ClearPoint utilizes bank-grade end-to-end encryption, multi-factor authentication, biometric logins, and compliant payment rails to keep your funds and personal information secure at all times.
If you couldn't find the answer to your question, feel free to contact our support team.
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